wingslot Privacy Policy

When you open wingslot on your Android phone, log in with your email, and deposit via DANA or e-wallet, we collect and store your personal information. This page describes what we collect, how we use it, how we keep it secure, and what rights you have over your data.

Our privacy approach centres on transparency. We do not sell your personal data to advertisers or brokers. We do not use your wingslot account history to build marketing profiles about you outside our platform. We do collect your information to run our service—to verify your identity, process your deposits and withdrawals, prevent fraud, and comply with local regulations. We explain each of these practices in detail below.

If you have questions about how wingslot handles your data, contact our support team through our help centre or in-app chat. You also have the right to request a copy of your personal data, ask us to correct errors, or request deletion in some cases—details are in the "Your rights on wingslot" section below.

What Information We Collect

We collect information you provide directly and information generated during your use of wingslot. When you create an account, we ask for your email address, password, and legal name. For account verification (KYC), we ask for your date of birth, national ID number, and proof of address (utility bill or bank statement). This information is mandatory to open a wingslot account and comply with local gaming regulations.

When you log in, we record your login time and the device you used. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, and confirmation. We also log every game session, bet, win, and withdrawal request. We retain this transaction history indefinitely so you can verify your activity anytime.

We automatically collect technical information: your device type (Android or iOS), app version, and IP address. We use cookies and similar tracking technologies on our iOS browser version to remember your login state and game preferences. Push notifications on Android (if you enable them) require your device identifier so we can send you alerts about account activity and game updates.

How We Use Your Data

We use your information for the following purposes:

Account management: To set up your account, verify your identity (KYC), and let you deposit, play, and withdraw.
Payment processing: To receive your deposits from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank accounts; to send your withdrawal payments back to you.
Fraud prevention: To detect and block unauthorized access, double-check large withdrawals, and prevent money-laundering.
Regulatory compliance: To meet local gaming and financial regulations that apply where we operate—including in Jakarta, Surabaya, Bandung, and Medan.
Customer support: To respond to your questions, investigate technical issues, and maintain records of our interactions with you.
Platform improvement: To analyse which games are popular, how users navigate wingslot on mobile, and where we need better documentation or faster load times.

We do not use your wingslot account data for any other purpose. We do not sell your data, do not share it with third-party advertisers, and do not use it to build profiles about your offline behaviour.

Third-party processors: We share your payment data with our payment processors (the companies operating online payment, e-wallet, mobile banking, etc.) only to the extent required to complete your deposit or withdrawal. We also share data with our hosting provider and our KYC verification vendor.
Data location: Our servers may be located outside Indonesia. Your data is encrypted in transit and at rest. We use standard industry protections—SSL/TLS encryption, password hashing, and restricted staff access.
Data retention: We keep your personal data for as long as your wingslot account is active. After you close your account, we retain transaction records for seven years to comply with financial regulations.

Your Rights on wingslot

You have the right to request a copy of the personal data we hold about you. Contact our support team with "Data Request" in the subject line, and we will provide a copy within 30 days. You also have the right to ask us to correct inaccurate information—for example, if your address on file is outdated, we can update it.

You may request deletion of your account. We will remove your account from our active database, but we retain anonymized transaction records to comply with financial regulation. You cannot delete transaction data, as this is required by law.

Policy updates: We may update this privacy policy. We will notify you of material changes via email to your registered address. Continued use of wingslot after a policy change constitutes acceptance of the new policy.

If you believe we have mishandled your personal data, contact us through our support centre or email us directly. We will investigate and respond within 14 days. You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Contact Us About Privacy

Our support team is available through in-app chat (business hours) and email. For privacy-specific questions, include "Privacy" in your subject line. We will respond to privacy inquiries within two business days. Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. We undertake to protect your wingslot account data with the same care we apply to our own internal systems.